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Policies

Late Policy

 

I totally understand Chicago traffic can be brutal and Sphynx Spa Suite will do our best to fit in your entire appointment as long as it doesn’t cause us to run late for the next client.

 

However, if we must shorten the appointment, you will still be charged the total amount for the service booked.

 

Please plan to arrive a few minutes early. I want you to relax and not feel stressed or rushed- removing 1 hour of stress can provide tons of anti-aging and health benefits! Come early. Have a bathroom break. Read one of the “juicy celeb” magazines and be sure to check out their skin, because (chances are) yours will look just as good when you leave :)

Cancellation Policy

We ask for your cooperation and respect in honoring our 24 Hour Cancellation Policy. This allows time for Sphynx Spa Suite to fill the spot you reserved.

 

For anything under 24 hours, we will try our best to fill the space with a client on our wait list. Unfortunately, if we are not able fill your appointment spot, you will be charged a cancellation fee equal to 100% of appointment booked. Now, we are not sticklers - everyone gets 1 free “oops” pass. 

 

All "reschedules" will be treated as last minute cancellations if they do not fall in the 24 hour cancellation policy period.

No Show Policy

 

If you decide to no show you better call and let us know that you are okay... because when a lady doesn’t show up for her skin care appointment I just assume something really bad has happened.

 

Sphynx Spa Suite knows how serious you are about looking and feeling beautiful! Please don’t no show... it really stinks. Again you will be charged full price for service(s) booked.

Confidentiality

 

We're dedicated to keeping all personal and medical information confidential and secure.

Pricing

 

Prices are subject to change without notice.